Join Our Team

About CROC

The Cooperative Restraining Order Clinic is a fiscally sponsored project of the Justice & Diversity Center of the Bar Association of San Francisco. CROC empowers domestic violence, sexual assault, and stalking survivors in San Francisco to understand their legal rights and options, and we provide free legal services to help survivors enforce and protect those rights. CROC operates as a collaborative supported by four member agencies: API Legal Outreach; Bay Area Legal Aid; the Justice & Diversity Center of The Bar Association of San Francisco; and W.O.M.A.N., Inc. Our office is located in the Inner Mission District of San Francisco.

Open Positions

Bilingual (Spanish/English) Case Manager

About the Job:

The Case Manager serves as a primary point of contact for CROC’s Spanish speaking clients, answering phone calls; completing intakes with prospective clients over the phone and in person; triaging clients to the appropriate attorney; interpreting for CROC’s attorneys in interviews; and providing crisis intervention, criminal legal system orientation, court support, and resource and referral counseling.  This is a full-time position (35 hours per week).

Salary range:  $25.00-$30.00/hour.

Remote Work/Hybrid Schedule:

This position can work a hybrid remote/in-person schedule.  This position will be scheduled to work in the office (in San Francisco) at least 3 days a week and will be required to provide in-person court support in San Francisco.

Our expectation is that we will be able to resume our in-person clinics in 2025, at which time this position will be expected to work in-person at those clinics, alternating Thursday evening hours and alternating Saturday day-time hours.  

EDUCATION & EXPERIENCE

  • At least one year of direct client experience working with survivors of sexual assault, domestic violence, stalking, or human trafficking.  This is the most important criterion for this position, and candidates who have no experience working with this population of survivors cannot be considered for this position.

  • Bachelor’s degree preferred but not required

SKILLS & REQUIREMENTS

  • Excellent oral, written, client service, and advocacy skills

  • Bilingual English / Spanish required (verbal and written fluency) (Bilingualism is a requirement for this position, and candidates who are not bilingual cannot be considered for this position.)

  • Able to interact effectively with diverse populations and clients in crisis and to work calmly and effectively with callers and drop-in clients

  • Able to work under pressure while managing multiple tasks in a fast-paced team-oriented environment

  • Ability to work both independently and as part of a team

  • Must be computer literate and able to learn new programs (Word, Excel, WordPerfect - sigh, yes, we actually do still use WordPerfect)

  • Knowledge of Kemp’s Case Works or other client databases is also helpful

Why work for us

We are a mission and values based organization and offer a collaborative work environment and a progressive work culture.  

Starting salary is competitive with other nonprofits. We also offer a generous benefits package that includes a choice of medical insurance plans, dental insurance, vision insurance, pretax commuter, health, and dependent care accounts, employer paid short- and long-term disability insurance, life insurance, a retirement and profit-sharing benefit, and more.  CROC is strongly committed to diversity and encourages applications from people who can contribute to our diversity, including people with disabilities.

To find out more about CROC, please look through this website at www.roclinic.org; to find out more about CROC’s fiscal sponsor, the Justice & Diversity Center of the Bar Association of San Francisco, please visit www.sfbar.org. 

To apply for this position:

Please submit all of the following: (1) cover letter including response to question below (no page limit), (2) resume, and (3) references to resumes@roclinic.org.  Review of applications will begin immediately and continue until the position is filled. 

 As part of your cover letter, please address the following:

  • Many of CROC’s clients are low‐ and very low‐income members of our communities. They include people of color, LGBTQ+ people, immigrants, seniors, people with lived experiences of homelessness, people with disabilities, and people from other under-represented groups. CROC is committed to enhancing the provision of our services to all clients and creating an inclusive and respectful workplace in which differences are acknowledged and valued. CROC promotes and supports policies that enable us to work effectively in cross‐cultural situations with our clients, coworkers, and the community.

  • How do you think your personal background or experiences, professional or otherwise, have prepared you to: (1) serve our diverse client base effectively, (2) work effectively with colleagues from different backgrounds than your own, and (3) acknowledge the systemic barriers that our clients face?  Feel free to think broadly about your response to this question, provide examples, and apply various aspects of your life and personal experiences.

  • No phone calls please. Due to the amount of resumes we receive each day, we will not be able to respond individually with the status of your application.

PHEW! We know this is a lot of information.

We err on the side of giving you as much information as possible up-front in order to help you decide whether CROC seems like a good fit for you. We know your time is valuable and that searching for a job is about more than just searching for a job. We hope this detailed information is helpful to you in making a decision whether to submit an application to join our team.